How long is the hire period for?

The hire period shall commence at the time the order leaves the premises of Orton’s Hire and shall terminate once the order has been returned to Orton’s Hire by the hirer, their representative or an Orton’s representative. This period is three days unless an arrangement outside this time has been agreed to. Pick up and drop off times will be outlined in the final invoice. Orders returned past this period will be charged for an additional hire period based on pricing stipulated in the original invoice.

Do I need to be using Orton's catering services to hire the tableware items?

No, not at all. If you would like to use Orton’s catering services alongside your tableware hire, then that’s great. But you are more than welcome to engage with Orton’s Hire on its own – we’re here for all events, no matter where the food is coming from.

What if I have to cancel my event?

You may cancel your order at any time. If you cancel prior to 14 days before your scheduled event, you will receive 50% of your deposit back. If your order is cancelled for any reason within the 14 days before the event, no refund will be given.

Do you supply hire items to locations outside of Hawke’s Bay?

Yes! For customers living outside of Hawke’s Bay, we will courier all hire items to your chosen location and arrange for their return post-event. Pricing will vary depending on order weight and size, and delivery location. For more information, head to our ‘Services’ section and check out our Delivery Service.

I have no idea what I want – is there someone to help me with style ideas?

Of course! Whether you’re looking for specific style advice, needing help with creating an overall bespoke look and feel, or seeking full creative support for your event, our in-house stylist is on hand to help. We offer two packages that include style support – our Bespoke Styling Service and Consultation and Collection. For more information, head over to our ‘Services’ section.

I like the tablescapes in your lookbook photos. Can I use one of these?

If you’re looking for the ultimate in fuss-free styling, you can choose from one of our beautiful pre-styled tablescapes – located in our online lookbook. For more information, head to our ‘Services’ section and check out our Pre-Styled Package.

Do I need to pick my hire items up?

Orton’s Hire items are available for collection and drop off by our customers. We also offer a delivery and collection service, with prices varying depending on order size and location.

Will someone from Orton’s set up our tables on the day?

This depends on which service you have chosen to use. Our Pre-Styled Package and Bespoke Styling Service both include event set up, while our Consultation and Collection and Delivery Service are for those wanting to do their own set up.

Who cleans the hire items after the event?

Orton’s is responsible for deep cleaning each hire item post-event; however, we do expect you to rinse each item before collection/drop-off.

What if something breaks?  

During the hire period, all hire items become the responsibility of you, the hirer. If you lose or damage any items, you will be charged replacement costs (and international shipping, if applicable).

Can I use my hire items for the next-day party?

Yes absolutely! Hireage is for a three-day period (you have the items for three full days, with collection on day four). For example: Delivery and set-up on Friday, event day Saturday, items available for day after function on Sunday and collection on Monday. However, if you need the hire items collected the day after your event, we can arrange an earlier pick up.